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IT Support for Your Business

Understanding what IT support your business needs and how to choose the right provider for reliable, efficient technology operations.

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Why Your Business Needs Professional IT Support

Your business relies on technology every day. When something goes wrong, you need it fixed quickly by someone who knows what they're doing. That's where professional IT support comes in - whether it's preventive maintenance to avoid problems or expert help when things break.

Essential Types of IT Support Every Business Needs

Reactive Support

Break-fix support when things go wrong. Essential for addressing immediate problems but shouldn't be your only IT strategy.

  • Emergency repairs
  • Troubleshooting
  • Quick fixes

Proactive Maintenance

Preventive care that stops problems before they start. Regular updates, patches, and monitoring keep systems healthy. Consider a maintenance contract for peace of mind.

  • Scheduled updates
  • Security patches
  • Performance optimisation

Strategic IT Planning

Long-term technology planning aligned with business goals. Ensures IT investments support growth and efficiency. Start with our free IT assessment.

  • Technology roadmaps
  • Budget planning
  • Scalability planning

What to Look for in an IT Support Provider

Technical Expertise

Certified professionals with experience in your industry and technology stack. Look for relevant certifications and proven track record.

Response Times

Clear SLAs with guaranteed response times. Critical issues need immediate attention, not next-day service.

Coverage Options

Flexible support options including remote, on-site, and hybrid models. 24/7 availability for critical systems.

Proactive Monitoring

Active monitoring and maintenance rather than just break-fix. Preventing problems is more cost-effective than fixing them. Learn how we help minimise IT downtime.

Clear Communication

Technical issues explained in plain English. Regular updates on progress and transparent reporting.

Value for Money

Transparent pricing with no hidden fees. Consider total cost of ownership, not just hourly rates. See how we help reduce IT costs.

Common IT Support Pitfalls to Avoid

Waiting for things to break before addressing them is costly and disruptive. Without proactive maintenance, small issues become major problems. Regular updates, monitoring, and preventive care reduce downtime by up to 70% and extend equipment life significantly.

Many businesses discover their backups don't work only when they need them most. Regular backup testing, off-site storage, and proper RTO/ RPO planning are essential. Consider the 3-2-1 rule: 3 copies of data, 2 different media types, 1 off-site. Learn about our backup and disaster recovery solutions.

Postponing security patches leaves systems vulnerable to known exploits. Most breaches exploit vulnerabilities that had patches available for months. Implement automated patching for critical updates and schedule regular maintenance windows for system updates.

Your team is your first line of defence and biggest vulnerability. Without proper training, employees fall for phishing attacks, use weak passwords, and bypass security measures. Regular security awareness training reduces incidents by 60%.

Ad-hoc IT decisions lead to incompatible systems, wasted budgets, and missed opportunities. A proper IT strategy aligns technology with business goals, plans for growth, and ensures investments provide real value. Consider technology roadmaps and regular strategic reviews.

How Sheridan Computers Can Help

With over 20 years supporting businesses across Manchester and the UK, we understand what effective IT support looks like. We combine all the essential elements businesses need:

  • Certified, experienced technicians
  • 24/7 monitoring and support options
  • Proactive maintenance programmes
  • Clear SLAs with guaranteed response times
  • Flexible support models to suit your needs
  • Transparent, predictable pricing

Get Your IT Assessment

Not sure what level of IT support your business needs? Our free assessment helps identify gaps, risks, and opportunities in your current IT setup.

Free IT Assessment

No obligation • Takes 30 minutes • Valuable insights

Got Questions?

Find quick answers to common IT support questions

How quickly can you respond to IT issues?

While many companies claim a 15-minute response, we guarantee a one-hour response time for urgent issues. This realistic timeframe allows our expert team to mobilise properly and arrive fully prepared to diagnose and resolve the problem efficiently - ensuring quality support rather than a rushed service.

How long has Sheridan Computers been established?

We've proudly been established for over 15 years. Our enduring presence in the IT industry is a testament to our commitment to quality, innovation, and reliable service. We’re here for the long haul, continuously evolving to meet the needs of our customers today - and in the future.

IT Emergency?

24/7 emergency IT support available for existing clients

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Critical issues? Our emergency team is available 24/7 for existing clients.

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