IT Support Pricing Guide
Transparent pricing comparison for IT support services. Find the right model for your business budget and needs.
View Our PackagesUnderstanding IT Support Pricing
IT support pricing is an absolute minefield. Providers use confusing models, hidden costs, and complex contracts to mask the true price. This guide breaks down typical industry pricing and shows you exactly what to watch for so you don't get caught out.
Key Factors Affecting IT Support Costs
Business Size & Complexity
More users, devices, and locations increase support requirements. Enterprise solutions cost more than small business packages.
Service Scope
Basic helpdesk costs less than fully managed solutions with proactive maintenance, security, and strategic planning.
Response Times
24/7 support with guaranteed 1-hour response costs more than standard business hours with next-day service.
IT Support Pricing Models Compared
Pay-As-You-Go
Occasional Support
£75-150/hour
Perfect for businesses needing occasional IT assistance. Pay only when you need help, with no ongoing commitments.
- No contracts
- Flexible scheduling
- Pay per incident
- No proactive maintenance
- Higher hourly rates
Block Hours
Pre-purchased Support
£30-65/hour
When buying 10+ hour blocks
Purchase support hours in advance at discounted rates. Great balance of flexibility and cost savings.
- Lower hourly rate
- Predictable costs
- Priority response
- Hours may expire
Managed IT Services
Complete IT Support
£40-120/user/month
Or £20-100 per device
Comprehensive proactive IT management with 24/7 monitoring, unlimited support, and strategic planning. See our managed IT services.
- 24/7 monitoring
- Unlimited support
- Proactive maintenance
- Security included
- Predictable monthly cost
Understanding Managed IT Pricing Models
Per-User Pricing
Fixed fee per user covering all their devices - desktops, laptops, tablets, and smartphones. Ideal for environments where employees use multiple devices.
Per-Device Pricing
Cost based on individual devices. Perfect for businesses where devices are shared among multiple users or have many devices relative to staff.
Hybrid Pricing
Combines per-user and per-device fees. For example: £50-100 per user for accounts/software plus £20-80 per device for hardware support.
Hidden Costs & What to Watch For
The quoted price is rarely the final price. Here's what providers don't always mention upfront.
On-Site Visit Fees
Many providers charge £150-300 per on-site visit. Ask: "How many free on-site visits per month?"
Software Licensing
Antivirus, backup, and security tools can add £10-50 per user monthly. Check what's included vs. extra. See our transparent services pricing.
Response Time Tiers
Basic: Next business day. Premium: 4-hour response. Critical: 1-hour response can double costs.
Project Work
Server installations, network upgrades often charged separately. Clarify what's "maintenance" vs. "project." Learn more about different types of maintenance contracts or browse our complete range of services.
Essential Questions to Ask Any IT Provider
Don't get caught out. Ask these specific questions before signing anything.
Pricing Clarity Questions
- "What exactly is included in the monthly fee?"
- "How many on-site visits are included per month?"
- "What software licences are included vs. extra?"
- "What's considered 'project work' vs. support?"
- "Are there any setup or onboarding fees?"
Service Level Questions
- "What's your guaranteed response time?"
- "Do you monitor our systems 24/7?"
- "What backup and security is included?"
- "How do you handle after-hours emergencies?"
- "What's your contract notice period?"
IT Support Pricing Pitfalls to Avoid
View Online Prices
Tired of hidden costs and confusing contracts? See our transparent pricing online - no forms, no email collection, no sales calls. Learn about honest maintenance contracts or browse our full range of IT services with transparent pricing.
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