Our Pricing Structure
At Sheridan Computers, we believe in transparency when it comes to pricing. We understand that many companies don’t advertise their prices and this can leave customers feeling frustrated and confused. That’s why we strive to be as clear as possible about our pricing – so you know exactly what you are paying for with no hidden fees or surprises. We want to provide an easy-to-understand breakdown of our services and the associated costs so that you can make informed decisions about your IT needs. Our goal is always to ensure customer satisfaction by delivering quality services at a fair price.
For a walk through of the general pricing landscape for IT support in the UK and why it varies so much, check out of full guide. We've done some research into the topic and are happy to share with you our guide to IT support pricing in the UK!
Essentials
£75/mo
(per user)- 24x7 system monitoring
- Software patch management
- Centrally managed anti-virus
- Help desk
- Remote support
- Monthly exceutive reports
Pro
£149/mo
(per user)- +Essentials
- Asset management reporting
- Dark web monitoring
- Simulated phishing
- On-site support
- Bi-annual technology meetings
Premium (per user)
£299/mo
(per user)- +Pro
- Out of hours support
- User awareness training
- Vulnerability scans
- Penetration testing
- Quarterly technology meetings
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| Essentials | Pro | Premium | |
|---|---|---|---|
| Managed IT Services | |||
| Guaranteed response times 1 | |||
| Bespoke support application | |||
| Microsoft & third party application updates | |||
| Managed anti-virus / anti-malware | |||
| Managed web protection | |||
| Remote support 2 | |||
| On-site support 2 | |||
| Out of Hours 2 | |||
| Cybersecurity Services | |||
| Dark web monitoring | |||
| Password management | |||
| Simulated phishing | |||
| User awareness training | |||
| Vulnerability/Penetration testing | |||
| Management | |||
| IT Documentation | |||
| Monthly executive report | |||
| Asset and inventory reports | |||
| Technology business review | |||
- Guaranteed response times in accordance with Master Services Agreement (MSA)
- You can send in as many service requests as you like for any of the items in our Inclusion List.
On-boarding Charges
When you start with our services, we charge a one-time fee for setting up and integrating your infrastructure with our systems and processes. This fee is usually around the same as one month of service, but it could me more if your system is bigger or more complex. The fee covers the costs of resources, including software, licenses, time and labour, involved in getting you set up and running with our services. The on-boarding cost is to offset the initial expenses associated with taking on a new client, and to ensure we are compensated for the time and effort required to get the you set up with our services.
Getting Started
Of course, thank you for considering our managed IT services. To get started, we do require payment of both the on-boarding fee and the first month's service fee. The on-boarding fee covers the costs associated with setting up and integrating your IT infrastructure with our systems and tools. This includes assessment of your current systems, configuration and setup, data migration, and testing and validation.
By paying the on-boarding fee and the first month's service fee, you can start enjoying the benefits of our managed IT services, including 24/7 monitoring and management of your systems, proactive maintenance and support, and cybersecurity measures to protect your important information.
We believe that our managed IT services are an investment in the long-term success of your business and the peace of mind that comes with having a reliable and secure IT infrastructure. If you have any questions or concerns, we would be happy to discuss them with you.
Have a questions, or need further information?
Get in touch to discuss how we can help!