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Managed IT Services

Expert, proactive IT support that keeps your systems secure, efficient, and scalable without the overhead of an in-house team.

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What are Managed IT Services?

Managed IT Services involve outsourcing your IT operations to a specialised provider who takes care of your infrastructure, security, and support needs. This means you get a team of IT professionals monitoring and maintaining your systems 24/7, ensuring they run smoothly and securely.

Cost-Effective

Reduce IT expenses with a fixed monthly plan instead of unpredictable costs. Avoid the overhead of hiring, training, and retaining in-house IT staff.

Proactive Monitoring

Detect and fix issues before they impact your business. 24/7 monitoring ensures problems are resolved often before you even notice them.

Stronger Security

Advanced cybersecurity measures to protect your systems and data. Multi-layered security that evolves with emerging threats.

Expert Knowledge

Access to a team of certified professionals with diverse expertise. Stay current with technology trends without the training costs.

Scalability

Scale IT resources up or down as your business grows. Flexible solutions that adapt to changing requirements without major investments.

Focus on Core Business

Free up time and resources to focus on what you do best. Let IT experts handle technology while you concentrate on growing your business.

Key Managed IT Services for 2025

With technology evolving rapidly, modern Managed IT Services go beyond just fixing computers. Here's what businesses can expect:

IT Infrastructure Management

  • Cloud-based and on-premise infrastructure management
  • Server maintenance, network optimisation, and software updates
  • Scalable solutions that grow with your business

Cybersecurity & Compliance

  • Advanced threat detection and prevention
  • Multi-layer security including firewalls, encryption, and endpoint protection
  • Compliance management for industries with strict regulations (GDPR, PCI-DSS, HIPAA)

Cloud Computing & Migration Services

  • Migration to cloud platforms like Microsoft Azure, AWS, and Google Cloud
  • Hybrid and multi-cloud solutions for flexibility
  • Secure cloud storage and collaboration tools

Data Management & Backup

  • Automated backup solutions with disaster recovery planning
  • Data migration and synchronisation services
  • Business continuity planning and testing

Help Desk & End-User Support

  • 24/7 help desk support via phone, email, and remote access
  • End-user training and software assistance
  • Hardware procurement and deployment

Monitoring & Maintenance

  • Real-time monitoring of networks, servers, and applications
  • Preventive maintenance to avoid costly downtime
  • Performance optimisation and capacity planning

Are All Managed Service Providers the Same?

Absolutely not. The quality of service, expertise, and approach varies significantly between providers. Choosing the wrong MSP can be worse than having no support at all.

What to Look for in a Reliable MSP

  • Certified Expertise: Look for industry certifications and proven experience
  • Response Times: Clear SLAs with guaranteed response times
  • Security Focus: Proactive security measures, not just reactive fixes
  • Transparent Pricing: Clear pricing with no hidden fees
  • Local Support: Accessible, knowledgeable support when you need it
  • Proactive Approach: Prevention-focused, not just break-fix mentality

Who Benefits from Managed IT Services?

Small to Medium Businesses

Businesses with 10-100 employees who need enterprise-level IT without the cost of full-time staff.

Technology-Dependent Companies

Businesses where downtime means lost revenue and productivity. Critical systems need expert monitoring.

Compliance-Driven Industries

Healthcare, finance, legal, and other industries with strict regulatory requirements and data protection needs.

Why Choose Sheridan Computers?

We've been providing managed IT services to businesses across Manchester and North Wales for over 20 years. Our approach focuses on proactive support, transparent pricing, and treating your business like our own.

  • Certified, experienced technicians
  • 24/7 monitoring and support options
  • Proactive maintenance programmes
  • Clear SLAs with guaranteed response times
  • Flexible support models to suit your needs
  • Transparent pricing with no hidden fees

Complete Managed IT Solutions

IT Support

Comprehensive technical support for all your IT needs. Remote and on-site assistance when you need it most.

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Reduce IT Costs

Strategic IT cost reduction without compromising performance or security. Optimise your technology spend.

Reduce Costs

Prevent Downtime

Proactive monitoring and maintenance to prevent costly business interruptions and keep systems running smoothly.

Prevent Downtime Now

Cyber Security

Comprehensive cybersecurity solutions to protect your business from evolving threats and ensure compliance.

Secure Your Business

Cloud Solutions

Secure, scalable cloud computing solutions that grow with your business and improve collaboration.

Explore Cloud

Scale Your Business

IT solutions designed to support business growth and expansion without technology holding you back.

Scale Now

Ready to Transform Your IT Support?

Get expert managed IT services that keep your business running smoothly. View our transparent pricing or speak to our team about your requirements.

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Got Questions?

Find quick answers to common IT support questions

How quickly can you respond to IT issues?

While many companies claim a 15-minute response, we guarantee a one-hour response time for urgent issues. This realistic timeframe allows our expert team to mobilise properly and arrive fully prepared to diagnose and resolve the problem efficiently - ensuring quality support rather than a rushed service.

How long has Sheridan Computers been established?

We've proudly been established for over 15 years. Our enduring presence in the IT industry is a testament to our commitment to quality, innovation, and reliable service. We’re here for the long haul, continuously evolving to meet the needs of our customers today - and in the future.

IT Emergency?

24/7 emergency IT support available for existing clients

Help & Support
Standard Support Hours

Monday - Friday 8:00 - 17:00
Saturday Closed
Sunday Closed
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24/7 Emergency Support

Critical issues? Our emergency team is available 24/7 for existing clients.

Emergency Support Line