Contract vs Non-Contract IT Support
Choosing the right IT support model for your business
Get Expert AdviceThe Hidden Costs of Choosing Wrong
Understanding the differences between contract-based and pay-as-you-go support is crucial. When it comes to IT support, businesses typically choose between two models: contract-based support and break/fix (non-contract) support. Each has its pros and cons, depending on your business's size, reliance on technology, and budget. Let's break it down to help you decide.
Quick Comparison: Contract vs Break/Fix
| Feature | Contract Support | Break/Fix Support |
|---|---|---|
| Monthly Cost | Fixed & predictable | None until needed |
| Response Time | Priority/Guaranteed SLAs | Best effort, no guarantees |
| Preventive Maintenance | Included | Not included |
| Downtime Risk | Low - proactive monitoring | High - reactive only |
| Total Annual Cost | Predictable & budgetable | Unpredictable spikes |
| Security Updates | Automatic & regular | Only when called |
| Ideal For | Businesses relying on IT daily | Minimal IT needs |
Contract IT Support
Contract IT support provides ongoing, proactive management of your IT systems, ensuring they stay secure and operational. Similar to our managed IT services, contracts provide comprehensive coverage.
Benefits
Fixed monthly fees make budgeting easier
Prevent issues before they happen
Faster response times when needed
Meet industry standards
Best For:
- Businesses that rely heavily on IT
- Companies wanting to prevent issues rather than react
- Organisations seeking long-term IT stability
Break/Fix IT Support
The break/fix model means you only call IT support when something goes wrong. There's no monthly commitment - just a one-time charge for each fix or service call.
Advantages
Pay only when you need help
Ideal for minimal IT needs
Downsides
Emergencies can be expensive
No preventive maintenance
Contract customers come first
Best For:
- Small businesses with very limited IT needs
- Companies with in-house IT teams
- Businesses accepting potential downtime risks
Which IT Support Model is Right for You?
The right choice depends on your business needs:
- Choose Contract Support if: Your business relies on technology daily
- You need predictable IT costs and budgeting
- Downtime costs you money and productivity
- Choose Break/Fix if: You have minimal IT needs
- Your systems rarely have problems
- You can afford unexpected downtime
Want Proper Protection?
If you've decided contract support is right for your business, learn about the different types of maintenance contracts available and our all-or-nothing approach to IT security.
Still Not Sure?
Let us help you find the best IT support solution for your business.
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