IT Support: Contract vs. Break/Fix – What’s Best for Your Business?
When it comes to IT support, businesses typically choose between two models: contract-based support and break/fix (non-contract) support. Each has its pros and cons, depending on your business's size, reliance on technology, and budget. Let’s break it down to help you decide.
Contract IT Support
Contract IT support provides ongoing, proactive management of your IT systems, ensuring they stay secure and operational.
Why Choose Contract IT Support?
- Predictable Costs: Fixed monthly fees make budgeting easier
- Proactive Maintenance: Regular monitoring, updates, and security patches prevent issues before they happen.
- Priority Support: Faster response times and dedicated IT support when needed
- Compliance & Security: Ensures systems meet industry regulations and security standards
- Minimised Downtime: IT exports work to prevent disruptions before they impact your business.
Best for:
- Business that rely heavily on IT.
- Companies that want to prevent IT issues rather than react to them.
- Organisations looking for cost-effective, long-term IT stability.
Break/Fix (Pay-As-You-Go) IT Support
The break/fix model means you only call IT support when something goes wrong. There’s no monthly commitment - just a one-time charge for each fix or service call.
Why Choose Break/Fix IT Support?
- No Ongoing Costs: You pay only when you need assistance.
- Flexibility: Ideal for business with minimal IT requirements.
- Good for emergencies: If something breaks, you can get help without a contract.
Downsides of Break/Fix IT Support
- Unpredictable Costs: IT emergencies can be costly and unexpected.
- Longer Downtime: Since there's no proactive maintenance, issues can take longer to resolve.
- No Priority Service: Businesses with contracts often get prioritised, leaving break/fix customers waiting longer.
Best For
- Small businesses or startups with very limited IT needs.
- Companies with an in-house IT team that only requires occasional support.
- Business willing to accept potential downtime and unexpected costs.
Which IT Support Model is Right for You?
If your business relies on technology daily, a contract provides peace of mind, security, and proactive maintenance to keep everything running smoothly. If you only need IT support occasionally and are comfortable with potential downtime, break/fix support may be a viable option.
Not sure which option fits your needs? Contact us today - we’ll help you find the best IT support solution for your business!
Got Questions?
Find quick answers to common IT support questions
How quickly can you respond to IT issues?
While many companies claim a 15-minute response, we guarantee a one-hour response time for urgent issues. This realistic timeframe allows our expert team to mobilise properly and arrive fully prepared to diagnose and resolve the problem efficiently - ensuring quality support rather than a rushed service.
How long has Sheridan Computers been established?
We've proudly been established for over 15 years. Our enduring presence in the IT industry is a testament to our commitment to quality, innovation, and reliable service. We’re here for the long haul, continuously evolving to meet the needs of our customers today - and in the future.
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