Published: in Videos

How to factory restore and recovery of a Ubiquiti EdgeRouter

By Sam Sheridan - 13th September, 2021

A walk through of how to recover the Ubiquiti ERPoe-5 EdgeRouter firmware via tftp. On the odd occasion you may find the EdgeOS operating system is corrupt and needs to be manually recovered by loading the recovery firmware to reload the EdgeOS operating system. This was the exact issue we faced with an ERPoe-5 EdgeRouter.

The original recovery documentation can be found on Ubiquiti's website: https://help.ui.com/hc/en-us/articles...

Hope this helps anyone else that has had the same issue!

Tags:

ubiquiti edgerouter edgemax

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