Skip to main content
Microsoft OneDrive

OneDrive won’t open after a fresh Windows 11 install

Published 12 October 2026 Updated 12 October 2026

After a fresh install of Windows 11 (usually noticed after installing Office), OneDrive won’t open. No sign-in window appears and there’s no OneDrive icon in the system tray.

Cause
The registry value DisableFileSyncNGSC is set to 1, which blocks OneDrive from starting.

Fix

  1. Open Registry Editor (regedit) as an administrator.
  2. Go to HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\OneDrive
  3. Double-click DisableFileSyncNGSC and change the value from 1 to 0.
  4. Open OneDrive from the Start menu and sign in.

Note
If the value changes back to 1, a policy is setting it. Escalate rather than changing it again.

Got Questions?

Find quick answers to common IT support questions

How quickly can you respond to IT issues?

While many companies claim a 15-minute response, we guarantee a one-hour response time for urgent issues. This realistic timeframe allows our expert team to mobilise properly and arrive fully prepared to diagnose and resolve the problem efficiently - ensuring quality support rather than a rushed service.

How long has Sheridan Computers been established?

Sheridan Computers was established in 2001, so we've been looking after business IT for 25 years.

Browse the Knowledge Base

IT Emergency?

Give us a call.

Help & Support
Standard Support Hours

Monday - Friday 8:00 - 17:00
Saturday Closed
Sunday Closed
Other Ways to Reach Us
24/7 Emergency Support

Critical issues? Our emergency team is available 24/7 for clients with 24/7 cover.

Emergency Support Line